The topic of virtual communication in social care has arguably been up for debate since the beginning of the pandemic. It replaced face-to-face interaction to comply with restrictions that the UK government implemented to protect the public. However, now these restrictions have eased, its begs the question of whether virtual communication is still necessary.

As a nation we are living longer and are more informed to make healthier and better choices. However, having the right information is only the beginning. As our ageing population continues to grow, it is becoming more challenging for social care providers to meet demand and deliver collaborative care.