Welcome Centre reopens its doors for people facing homelessness

The City of Edinburgh Council and national homelessness charity Bethany Christian Trust announce the re-opening of the Welcome Centre this winter.

The Welcome Centre which provides accommodation of last resort, tailored support and positive move on options for people who would otherwise be sleeping on the streets opened earlier this week, on 4 October. It will operate until 2 May 2022 in the Haymarket Hub Hotel in Edinburgh’s West End.

Founded by Bethany Christian Trust in partnership with the Council, and supported by the Scottish Government, the Welcome Centre was pioneered last year in an emergency response to the outbreak of Covid-19, providing en-suite rooms as a deliberate move away from congregate shelter provision, and has since helped to establish a new model of tailored support for people rough sleeping.

Ahead of World Homeless Day (10 October), the Council’s Convener and Vice Convener for Housing, Homelessness and Fair Work, Councillor Kate Campbell and Councillor Mandy Watt, together with Bethany’s Chief Executive, Alasdair Bennett visited the Welcome Centre to meet some of the front-line staff from both the Council and Bethany Christian Trust that manage, work and volunteer at the facility and offer vital support for its service users.

The Welcome Centre takes an innovative and person centred approach, providing 24 hour tailored support for individuals all in one place. Guests receive their own en-suite room and 3 meals a day, including a hot evening meal prepared by volunteers. Crucially they are also able to work with dedicated staff and visiting professional services with support to access longer term accommodation as well as on site assistance with mental health, addiction, wellbeing, health needs and accessing benefits.

Cllr Kate Campbell, the Council’s convener of housing, homelessness and fair work, said: ‘It’s been inspiring to meet staff at the Welcome Centre. Everyone is united in a strong desire to end rough sleeping and the Welcome Centre plays a crucial role. It’s somewhere that anyone who is at risk of rough sleeping can go and have a place to stay that night.

‘But it can’t stop there. Which is why it’s been so good to see so many partners working together, from the third sector, health and social care and the council, to make sure that anyone who stays at the centre has support wrapped around them. From advice to health care and support to register as homeless.

‘Bethany’s Welcome Centre has to be a first step on resolving people’s homelessness long term. And the warm welcome and support they are given here is vital to building trust and relationships that enable that journey to begin.’

person sitting beside building looking straight to the street at golden hour

Cameron Black, director of crisis intervention at Bethany Christian Trust said: ‘People need genuine support when they are having the worst day of their lives and that is what they find at the Welcome Centre.

‘The staff are there for people 24 hours a day to offer professional and real care. We are so grateful to the Edinburgh Collection Hotel’s accommodation and our partner agencies who go the extra mile to bring their expertise to where people are.

‘All of the support from volunteers from the local churches and all who help fund this innovative project saves lives. We just couldn’t do it without you!’

Relying on the financial support of the general public, local churches, trusts, businesses, the City of Edinburgh Council and the Scottish Government, the Welcome Centre shows what can be possible when the people of Edinburgh come together to create change.

With a large professional staff team, over 1,000 Bethany volunteers and more than 20 visiting partner services, the Welcome Centre saw remarkable success in 2020 – 2021 in helping people recover from the crisis of homelessness and move on to a more stable situation.

The service accommodated and supported over 860 individuals who had fallen into homelessness because of a wide range of circumstances as well as those rough sleeping, with 97% of known outcomes positive.

Bethany’s Buy a Bed campaign, which is vital in enabling the service, will launch on October 18 and gift vouchers can be purchased in Bethany Shops and online.

Photo Credit – Ev


Notify of
Inline Feedbacks
View all comments
Help us break the news – share your information, opinion or analysis
Back to top